Frequently Asked Questions
Need help? We’ve answered the most common questions below.
If you still need assistance, our team is here to help.
FAQ's
We want you to shop with confidence. If you’re not happy with your purchase, you can return eligible items within 14 days of delivery for a refund, in line with our returns policy.
Items must be unworn, unused, and in original packaging.
Next Level Sport is an online sportswear retailer bringing together performance clothing from leading and emerging sports brands. Our focus is on quality, comfort, and reliable delivery — so you can train, compete, and recover with confidence.
Orders are shipped from our UK fulfilment partners, depending on the product and brand selected. This allows us to offer a wider range of sportswear while maintaining fast delivery times.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We offer fast UK delivery using DPD.
- Standard Delivery: 2–3 working days
- Express Delivery: Next working day (after dispatch)
Tracking is provided via email and SMS once your order is dispatched.
Yes — you can return items within 14 days of delivery, provided they are unworn, unused, and in original condition with tags.
“Yes — all products are 100% authentic, sourced from approved UK suppliers and authorised partners.
Orders are processed quickly, so cancellation is not always possible. Please contact us as soon as possible and we will do our best to help.
You can contact us at support@nextlevelsport.co.uk and we aim to respond within 24 hours (Monday–Friday)