Privacy policy

Privacy Policy

Last updated: March 18, 2026

Next Level Sport ("we", "us", "our") operates this website and online store (the "Services").We respect your privacy and are committed to protecting your personal data.

We only use your information to process your orders, improve your experience, and provide customer support — never for anything unnecessary.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our Services.

1. Who We Are (Data Controller)

Next Level Sport is the data controller responsible for your personal information.

Contact details:
Email: support@nextlevelsport.co.uk
Address: 65A London Road, Oadby, Leicester, LE2 5DN, United Kingdom

2. Personal Information We Collect

We may collect:

• Name, email, phone number
• Billing and shipping address
• Order and transaction details
• Account login details
• Customer service communications
• Device and browser information (IP address, cookies)
• Website usage data (pages viewed, clicks, time on site)

3. How We Collect Your Data

We collect data:

• Directly from you (orders, forms, accounts)
• Automatically via cookies and tracking technologies
• From service providers (e.g. Shopify, payment processors)

4. How We Use Your Information

We use your data to:

• Process and deliver orders
• Manage your account
• Provide customer support
• Improve website performance and user experience
• Prevent fraud and ensure security
• Send marketing communications (where permitted)

5. Legal Basis for Processing (UK & EEA)

We process your personal data under:

• Contractual necessity (order fulfilment)
• Legitimate interests (business operations, fraud prevention)
• Consent (marketing, cookies)
• Legal obligations (tax, compliance)

6. Marketing Communications

We will only send marketing where:

• You have opted in, or
• You are an existing customer and have not opted out

You can unsubscribe at any time via email links.

7. Cookies and Tracking Technologies

We use cookies to:

• Enable website functionality
• Analyse traffic (e.g. Google Analytics)
• Improve performance
• Deliver relevant advertising

You can manage cookies via our cookie banner or browser settings.

8. How We Share Your Information

We may share your data with:

• Shopify (our ecommerce platform)
• Payment providers
• Delivery couriers
• Fulfilment partners and suppliers (to deliver your order)
• Marketing and analytics providers

These parties process your data securely and only as required.

9. Shopify

Our store is powered by Shopify, which processes your data to operate and improve the platform.

Shopify Privacy Policy: https://privacy.shopify.com/en
Shopify Data Requests: https://privacy.shopify.com/en#data-requests

10. International Transfers

Your data may be processed outside the UK/EEA.
We use safeguards such as Standard Contractual Clauses.

11. Data Retention

We retain data only as long as necessary for:

• Orders and customer service
• Legal obligations
• Business operations

12. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent

Contact: support@nextlevelsport.co.uk

13. Complaints

You may contact us directly.
You also have the right to complain to:

Information Commissioner’s Office (ICO)
https://ico.org.uk

14. Security

We take reasonable measures to protect your data, but no system is completely secure.

15. Third-Party Links

We are not responsible for external websites linked from our site.

16. Children’s Data

Our services are not intended for individuals under 16.

17. Changes

We may update this policy from time to time.