Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase.

Returns Window

You have 14 days from delivery to return your item if it’s not quite right.

Return Conditions

Items must be:
• Unworn and unused
• In original condition
• With tags and packaging intact

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns for:

• Worn or used items
• Items returned outside the 14-day period

Refunds

Refunds will be issued to your original payment method once your return has been received and inspected.

• Refunds will be processed to your original payment method
• Please allow 5–10 working days

Return Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty Items

If your item is faulty or incorrect, please contact us as soon as possible so we can resolve it quickly.

Start a Return

To start a return, please email support@nextlevelsport.co.uk and include your order number and reason for return.